Hello, I'm Ben.

I am a product and user experience designer with over twenty years of experience. For the last 12 years I have managed design and user research teams, while continuing my role as a consultant and contributing designer.

Projects include complex software products and branded websites for clients such as:

Fidelity Planning and Guidance Hub

Whether delivered online, over the phone, or in their branches, quality financial guidance is a cornerstone of Fidelity’s brand and business. But in 2013, self-directed guidance and financial planning wasn’t a significant part of the Fidelity digital offering. The goal: Create a single guidance application that enables a typical Fidelity customer to plan and track an investment strategy over multiple years.

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JP Morgan Sales Dashboard

A year after a large Salesforce implementation, JP Morgan’s Asset Management sales team had significant issues with the platform’s user experience. These problems were particularly acute on mobile devices, which constituted the majority of the platform’s usage. However, the list of complaints was deep and broad: the problem was unclear. I was brought on to identify and prioritize the issues and build an improved mobile and desktop experience layer.

Fidelity Design Systems

With 300+ UX designers, an articulated design playbook is critical to Fidelity’s success. This design system established core principles for our designers to aspire to, defined the specific patterns for reuse, and provided tools for implementation such as code snippets, stencils, and design patterns.

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